Assistance and Repair - Troubleshooting Guide
This guide is designed to enable a quick diagnosis of TLX inverter issues, providing solutions when possible. Navigate to the Log menu and then to Event Log to view the last recorded event along with a list of the last 20 events. When the inverter switches to Connected to Grid mode, the last recorded event resets to "0."
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Event Code Structure: Consists of two parts - Group Classifier and Event ID. The Group Classifier indicates the general type of event, while the Event ID specifies the exact issue.
- The Status menu displays sensor values and other readings to assist in diagnosing problems.
How to Read the Event Tables
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Event Type: Specifies if the event is related to the grid, PV system, internal issues, or self-protection.
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ID: Unique identifier for each event.
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Description: Brief description of the event.
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Action: Suggested action before seeking further assistance.
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DNO: Contact the Distribution Network Operator if the suggested action does not resolve the issue.
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Hotline: Contact the inverter manufacturer’s hotline for further assistance.
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PV: Contact the PV system provider if further support is needed.
Network-Related Events
ID Range |
Description |
Action |
DNO |
Hotline |
PV |
1, 2, 3, 4, 5, 6 |
Network voltage too low |
Check voltage and AC installation. If voltage is zero, check fuses. |
x |
- |
- |
7, 8, 9 |
Average network voltage too high |
Verify installation. If correct, increase average voltage limit as per Safety Functional section. |
x |
- |
- |
10, 11, 12, 13, 14, 15 |
Network voltage too high |
Check voltage and AC installation. |
x |
- |
- |
16,17,18 |
Momentary network voltage too high |
Check voltage and AC installation. |
x |
- |
- |
19, 20, 21, 22, 23, 24 |
Network frequency out of range |
- |
x |
- |
- |
25, 26, 27 |
Phase-to-phase voltage too low |
Check phase-to-phase voltage and AC installation. |
x |
- |
- |
28 ,29, 30 |
Network loss, ROCOF out of range |
- |
x |
- |
- |
31, 32, 33 |
Excessive DC component in network current |
- |
- |
x |
- |
34, 35, 36, 37 |
Excessive residual current |
Inspect all PV cables and modules. |
- |
x |
- |
40 |
AC network unavailable for more than 10 minutes |
Check AC installation. |
x |
- |
- |
246 |
Network event detected; inverter stopped by redundant safety circuit |
Check event log. If type 246 is common, contact maintenance; otherwise, wait 24 hours and check again. |
- |
x |
- |
PV System-Related Events
ID |
Description |
Action |
DNO |
Hotline |
PV |
115 |
Low insulation resistance between PV and ground |
Inspect all PV cables and modules, and verify proper grounding per installation manual. |
- |
x |
x |
Internal Inverter Events
ID Range |
Description |
Action |
DNO |
Hotline |
PV |
201, 202, 203, 204, 205, 206, 207, 208 |
Internal inverter temperature too high |
Ensure airflow to heat sink is not obstructed. |
- |
x |
- |
209, 210 |
High internal inverter intermediate voltage |
Check max PV voltage via display and verify it is within limits. |
- |
x |
- |
211 |
No tachometer signal from fan |
Check event log. If type 211 is common, contact hotline. |
- |
x |
- |
212 |
Unbalanced internal inverter intermediate voltage |
Check bus DC current and contact hotline. |
- |
x |
- |
216,217,218 |
Excessive network current |
- |
- |
x |
- |
223 |
Anti-islanding protection triggered |
Grid control is available. |
- |
x |
- |
224 |
RCMU conductor interrupted |
- |
- |
x |
- |
225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240 |
Internal memory error |
- |
- |
x |
- |
241, 242, 249 |
Internal communication error |
- |
- |
x |
- |
243, 244 |
Internal error |
- |
- |
x |
- |
247 |
Safety processor acceptance test failed |
- |
- |
x |
- |
251 |
Functional safety processor indicates self-protection |
- |
- |
x |
- |
213, 214, 215 |
Acceptance error in internal measurements |
- |
- |
x |
- |
222 |
Autotest completed (Italy only) |
No action required. |
- |
- |
- |
Self-Test (Fault-Tolerant) Events
ID Range |
Description |
Action |
DNO |
Hotline |
PV |
350,351, 352 |
RCMU self-test failed |
- |
- |
x |
- |
353,254, 355 |
Current sensor test failed |
Verify PV array polarity is correct. |
- |
x |
- |
356, 357, 358, 359, 360, 361, 362, 363 |
Transistor and relay test failed |
- |
- |
x |
- |
364 |
Possible AC installation error |
Verify AC installation per manual, ensure neutral is connected. |
- |
x |
- |